Responsible gambling

At CrazyTower Casino we want your time with us to be fun, controlled and safe. Gambling should be an enjoyable form of entertainment, not a source of stress. If you ever feel that play is taking more from your life than it gives, there are practical steps you can take right now to reduce risk and regain control.

This page explains the tools we provide, common warning signs to watch for, and practical actions you can take. It also describes ways to find extra support and how rules can differ for players in Switzerland. If you would like help applying any of these measures, contact our support team and we will assist you respectfully and confidentially.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide a range of tools designed to help you manage how much time and money you spend. Use these tools proactively to protect your enjoyment and finances.

Deposit limits — Set daily, weekly or monthly limits on the amount you can deposit. Limits help prevent accidental overspending and make budgeting easier.
Loss and wager limits — Cap the amount you can lose or wager within a set period to limit downside risk.
Session timers / Reality checks — Popup reminders or session timers can notify you when a set play time has elapsed so you can take a break.
Time-outs (cooling-off periods) — Short-term self-imposed breaks (for example, a few days to a few weeks). Time-outs are reversible after the chosen period ends.
Self-exclusion — Longer-term or permanent account suspension options for when you need a decisive break. These are serious steps and usually require confirmation; our team will explain the consequences and help process the request.
Payment and access controls — Remove saved cards, disable auto-deposit features, and use card or bank blocks to make impulsive deposits more difficult.

How to activate or change a tool

Log into your CrazyTower Casino account and check the Responsible Gambling or Account Settings area to set limits and time-outs.
If you prefer, contact our support team to request self-exclusion, account closure, or changes to your limits. We treat these requests confidentially and will explain next steps.
Changes that decrease your limits or start a self-exclusion typically take effect immediately. Requests to increase limits usually require a waiting period to protect you from impulsive decisions.
If you no longer have access to your account, contact support and include enough information to verify your identity so we can process your request securely.

Warning signs that you might need help

Thinking about gambling constantly or chasing losses to try to win back money.
Spending more time or money than intended, or missing other responsibilities.
Borrowing money, selling possessions, or using funds meant for bills to gamble.
Feeling anxious, depressed, irritable or restless because of gambling.
Hiding gambling from family or friends, or lying about how much you have spent.

Practical steps to take if gambling is becoming a problem

Immediately set strict deposit and loss limits, or apply a time-out or self-exclusion.
Remove saved payment details and close access on devices you normally use for play.
Talk to someone you trust about the problem — sharing can reduce isolation and help with perspective.
If finances are affected, pause play and seek debt or financial advice before resuming any gambling activity.
Consider professional support from a qualified counsellor experienced in gambling-related issues.

Links to Support Organizations

If your gambling is causing distress, a range of specialist services can help. These organisations offer confidential advice, counselling, and practical steps for recovery. They can also help family members affected by someone else’s gambling.

When looking for support, consider these options:

National and local helplines — Free and confidential phone or chat services that can provide immediate guidance and referrals.
Counselling services — Short- or long-term counselling, often available face-to-face, by phone or online.
Debt and financial advice — If gambling has affected your finances, seek independent, regulated financial advice as soon as possible.
Mutual support groups — Peer-led groups can offer understanding, practical coping strategies and a supportive community.
Emergency services — If you or someone else is at immediate risk of harm, contact local emergency services right away.

If you are unsure where to start, search for “gambling help” plus your country or region, or ask our support team to help you find appropriate local services. We can provide information and help facilitate contact while respecting your privacy.

Differences from Switzerland-specific standards

Regulations and protections around gambling vary between countries. In Switzerland, national rules and licensing frameworks create specific requirements and protections for players.

Key points to consider if you are in Switzerland:

National laws and licensing regimes may affect whether certain sites operate legally and which consumer protections apply.
Some tools and support services can differ depending on local regulation; check the availability and scope of protections in your jurisdiction.
If you live in Switzerland and are unsure about the legal status of an operator or which support services are appropriate, contact local authorities or a national helpline to confirm what protections and resources apply to you.

Regardless of where you live, your wellbeing is our priority. If you would like assistance setting limits, arranging a self-exclusion, or getting information about local support, please contact our support team. We will respond with respect, confidentiality and practical help.